Europe's favourite airline, Ryanair has just published its customer service statistics for March 2015.
Results are generally on a par with March 2014 with 92% of flights arriving on time, and 99% of customer complaints answered within 7 days.
However complaints per 1000 passengers increased by 17% to 0.47, and bag complaints per 1000 passengers by 38% to 0.50.
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