Ever been in the position of losing your luggage when flying?
Have you travelled to the States without an approved TSA lock on your checked in suitcase?
Had to make a claim on your insurance for your lost bags?
All sounds a bit of a nightmare!
For some helpful advice on avoiding the pitfalls click here.
Which US Airline is the worst for lost and damaged luggage complaints?
Well for the 9 months to 30 September 2014 it is Envoy Air (formerly American Eagle Airlines) with an incredible rate of 8.82 complaints per 1000 passengers according to the report issued by the US Department of Transportation (page 31)
An extract from the report showing the other top 11 offenders is reproduced below
How much is your luggage worth?
An interesting question! At Luggage UK we can obviously tell you how much a replacement suitcase or bag will cost you, but what about the contents?
First of all whenever collecting your checked in bags from the carousel you must always closely inspect it for any damage that has occurred since you checked it in. If the baggage handlers have struck you must claim straight away against your airline, ideally before you leave the terminal. The airlines are well organised to process claims for damaged luggage, and you'll probably fins a desk somewhere close at hand. The warranty provided with your case will not cover accidental damage including damage caused by the baggage handlers.
Even if you have one of the more expensive suitcases, it is almost certain that the value of your clothing and other belongings will greatly exceed that of your luggage.
In the unhappy event that your checked in case s lost, you can avoid total disaster by packing some overnight essentials in your cabin bags. Always have a reasonable idea of what you have packed for check in, and it's well worth itemising any valuables including serial numbers if you can. Also worth checking that your travel insurance gives you adequate cover should the worst happen.
If you luggage or its contents are lost or damaged make sure that you tell your carrier straight away and ensure that you record who you have told and when. If your loss is likely to be covered by insurance, let the company know just as soon as possible.
We sincerely hope that you manage to avoid any problems when travelling, but a little preparation beforehand can make the problem a bit more manageable.
You may find this video helpful if you're unfortunate enough to have to claim against your airline for lost luggage. Certainly food for thought! Click here!
