How do you measure Customer Service?

How do you measure customer service?

Inevitably there will be many different ideas of what is good and not so good depending on your particular views.  We all have particular yard sticks that we use.

Buying on line can often be a voyage into the unknown particularly if you've not bought from the particular seller before.

What can give you confidence?

Check out the contact us information - is there a real identifiable address in the UK? Is there a geographic phone number to avoid premium rate call costs in the event you need to call the seller?  Is there an email address that you can use as well as a 'contact us' form?

Does the seller tell you about themselves?

Are there reviews on the site that you can read?

In addition to all these points perhaps the most valuable is whether the seller gives you access to independently collected reviews of their actual service from real customers.

At Luggage UK we tick all the boxes and provide reviews of our service through independent FEEFO - Our customers give us a 99%service rating (where they classify our service as either Good or Excellent). We have no control over the reviews, but we do regularly review and respond to comments made.

So, having discovered our low prices, you can buy with confidence having read what previous customers think of us.