Hungarian based airline Wizz Air has announced that from next month it is introducing allocated seating to its booking process without any additional charge.
Wizz says that it will try as far as possible to allocate adjacent seats to passengers travelling together. Should a passenger be unhappy with their allocated seat it will be possible to change for a small fee provided it is done at least 3 hours prior to departure.
Wizz Air the largest low-cost airline in central and eastern Europe says that the move should improve customer experience and overall satisfaction.
All Wizz Air flights are on Airbus A-320s and all planes have leather seats.
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The UK's Civil Aviation Authority (CAA) has announced details of enforcement action against 3 major airlines as a result of their failure to implement the CAA's requests to change their policies in respect of supporting passengers during disruption including the payment of compensation for delays.
The airlines at fault are Aer Lingus, Jet2 and Wizz Air.
The CAA has undertaken a 6 month review of the policies of all the airlines and has already resulted in many carriers changing their procedures giving millions of passengers improved support under consumer law.
Areas concerning the CAA that resulted in the enforcement action include not consistently paying compensation for delays, imposing a limit of less than 6 years for considering claims, and not providing passengers with sufficient information regarding their rights in the event of delays.
Although not yet subject to enforcement action the CAA is concerned about Ryanair's approach to assessing claims from passengers affected by delays caused by technical faults.
To read more from the CAA click here.
